Account & Subscriptions

How do I cancel my membership/subscription?

We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account https://shopify.com/. 2. Click [Subscriptions]. 3. Locate your subscription and click [Manage]. 4. Click [Cancel Subscription]. Proceed to complet

How do I update my subscription items?

We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account [Link to login page]. 2. Click [Subscriptions]. 3. Locate your subscription and click [Manage]. 4. Click [Change Items]. Proceed to complete the s

How do I skip a subscription shipment?

How do I create and login to my account?

An account is automatically created when you place an order using your email. To login:. • Click “Log In” (the icon on the top right of the website)• Enter the email used at checkout• Follow the login instructions sent to your email. There’s no separ

I forgot my password

On the login page:. • Click “Forgot password?”• Enter the email used for your order• Follow the reset link sent to your inbox. If you don’t see the email:. • Check your spam or promotions folder• Make sure you entered the correct email address. If yo

How do I update my payment method?

You can update your payment method inside your subscription portal. To update:. • Log into your account• Go to “Subscriptions”• Select your active subscription• Click “Update payment method”. Enter your new payment details and save. Make sure this is

How do I change my shipping address on my subscription?

You can update your shipping address inside your subscription portal. To change it:. • Log into your account• Go to “Subscriptions”• Select your active subscription• Click “Edit shipping address”• Save your changes. Make sure you update your address

How do I skip a shipment?

You can skip an upcoming shipment from your subscription portal. To skip:. • Log into your account• Go to “Subscriptions”• Select your active subscription• Click “Skip” next to the upcoming delivery. Your next shipment date will automatically adjust

How do I cancel my subscription?

You can cancel your subscription at any time from your account portal. To cancel:. • Log into your account• Go to “Subscriptions”• Select your active subscription• Click “Cancel subscription”. Be sure to cancel before your next billing date to preven

How do I reactivate my subscription?

If you previously canceled your subscription, you can reactivate it anytime. To reactivate:. • Log into your account• Go to “Subscriptions”• Select your canceled subscription• Click “Reactivate”. You can also update your shipping schedule or payment

Why was my subscription payment declined?

Subscription payments can fail for several common reasons:. • Card expired• Bank declined the transaction• Billing address mismatch. If a payment fails:. • Log into your account• Go to “Subscriptions”• Update your payment method. If payment continues

How do I manage my subscription?

You can manage your subscription through your account portal. To access it:. • Log into your account• Navigate to “Subscriptions”• Select the active subscription you want to manage. From there, you can:. • Update your payment method• Change your ship