Orders & Shipping
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team via chat support on our website by clicking here. Please include your order number and the reason for cancellation in your me
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • US Delivery: U.S. orders ship within 1 business day and typically deliver in 3–5 business days. You’ll receive a tracking link as soon as your order is on the way..
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team by chat support on our website or by sending us an email immedi
What if my package gets lost or arrives damaged?
At Snorebuds, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please contact our customer service team by chat support on our website or by sending us an email with your order num
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How much does shipping cost?
Domestic Shipping:. U.S. orders ship within 1 business day and typically deliver in 3–5 business days. You’ll receive a tracking link as soon as your order is on the way. Also, right now U.S. shipping is FREE with every SnoreBuds order. International
Do you ship worldwide/internationally?
Yes, we do ship internationally. International orders typically deliver in 7–21 business days. Shipping costs are calculated at checkout based on your country and selected shipping option.
What is your shipping policy?
Domestic Shipping (Inside the US):. U.S. orders ship within 1 business day and typically deliver in 3–5 business days. You’ll receive a tracking link as soon as your order is on the way. International Shipping (Outside the US). Yes, we do ship intern
Do you offer free shipping?
We offer free shipping only inside the US.
How long does shipping take?
Orders are typically fulfilled within 1 business day. Shipping times vary based on your selected shipping method and location. • Orders are processed within 1 business day.• Orders placed on weekends or holidays are processed the next business day. S
How do I track my order?
You will receive a tracking number by email once your order ships. You can track your order here.
What if my tracking says delivered but I don’t have my package?
First, check around your delivery location and with neighbors. If it still cannot be located, contact us and we will investigate. Steps to Take. Check with neighbors or household members. Look around entryways or delivery areas. Contact the carrier d
What if my package is lost?
If tracking shows no movement or the carrier confirms loss:. • We will investigate with the shipping carrier.• Once confirmed lost, we will reship or refund your order. We aim to resolve lost package issues quickly and fairly.
Do you ship internationally?
Yes, we ship internationally. International orders typically arrive within 7–21 business days, depending on your country and customs processing times. • USPS International (standard option)• UPS Worldwide Expedited (available at checkout in most regi
What are your U.S. shipping costs?
You get free U.S. Shipping with a SnoreBuds purchase and/or if your cart reaches a designed value. Shipping costs are calculated at checkout based on your selected shipping method and location. We offer standard and expedited shipping options within
When will my order ship?
Orders are typically fulfilled within 1 business day. • Orders placed Monday–Friday are usually processed within 1 business day.• Orders placed on weekends or holidays are processed the next business day. You will receive a shipping confirmation emai
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout. During checkout, you can select from available shipping speeds based on your location. • Standard shipping• Expedited shipping (when available). Delivery times vary depending on the option se
Did my order go through?
If you received an order confirmation email, your order was successfully placed. If you see a charge on your card but did not receive a confirmation email, check your spam folder first. If you’re still unsure, contact support with your name and the e
I didn’t receive an order confirmation
If you didn’t receive an order confirmation, check your spam or promotions folder. If you still cannot find your confirmation:. • Confirm the email address you entered at checkout• Check for typos. If you believe you entered the wrong email address,
No order found — what should I do?
If you cannot find your order, contact support with your purchase details. Please provide:. • Full name used at checkout• Email address used. We’ll locate your order and resend confirmation details.
Where is my order?
You can track your order here. Orders are typically fulfilled within 1 business day. If your order has shipped:. • Click the tracking link• Monitor carrier updates
How do I track my order?
You can track your order here using your tracking number that is emailed once your order ships.
Tracking isn’t updating — what does that mean?
Tracking updates can occasionally be delayed by the carrier. • The carrier has not scanned the package yet• The package is in transit between facilities• Weather or operational delays. Tracking typically updates within 24–48 hours. If tracking shows
Can I change my shipping address?
Yes, you can change your shipping address if your order has not been fulfilled yet. Orders are processed within 1 business day. Contact support immediately if you need to update your address. Once an order has shipped, address changes cannot be guara
Can I edit or add to my order?
If your order has not yet been fulfilled, we may be able to modify it. Contact support immediately with your order number and requested changes. Once an order has been fulfilled, it cannot be edited.
Can I cancel my order?
Orders can be canceled if they have not yet been fulfilled. Because orders are processed quickly (within 1 business day), contact support immediately if you need to cancel. Once fulfilled or shipped, orders cannot be canceled.
My package arrived damaged
If your item arrives damaged:. • Take clear photos of the packaging and product• Contact support within 7 days. We will review and resolve promptly.
I received the wrong item
If you received the incorrect product:. • Contact support with your order number• Include a photo of what you received. We will correct the error.
An item is missing from my order
If something is missing:. • Check your packing materials carefully• Contact support with your order number• Include a photo of what you received. We will investigate and resolve.
Why is my order delayed?
Delays can occur due to:. • Weather• Carrier volume• Holidays• Operational disruptions. Orders are fulfilled within 1 business day, but delivery times depend on the carrier. If your tracking has not updated in several days, contact support and we wil
An item is missing from my order
If an item is missing from your order, please double check your order confirmation email to confirm what was included in your purchase (Small, Standard, Starter Pack, SnoreSealer, etc.). If something is still missing:. • Contact support• Include your