What if my tracking says delivered but I don’t have my package?Updated 2 months ago

First, check around your delivery location and with neighbors. If it still cannot be located, contact us and we will investigate.

Steps to Take

1. Check with neighbors or household members.

2. Look around entryways or delivery areas.

3. Contact the carrier directly using your tracking number.

If the package is still missing, contact support. We will open an investigation with the carrier.